Hi there!👋

Not sure what a Custom Domain is and why do we need it? 🤔

We've got you covered with everything.

Custom domain is simply your website address (ex. yourcompany.com).

And then there are sub-domains (ex. subdomain.yourcompany.com).

Tracking Opens: A 1x1px white image is inserted in emails, when the image is loaded, our default tracking domain is triggered and we track the open.

Tracking Clicks: Any link that you insert in your emails is changed to a link with default tracking domain, when user clicks on the link in your email, we track the click and redirect 🔄 to your original link.

Since SalesBlink uses a default tracking domain (ex. clickkkkk.xyz) for all the users, it is prone to be marked as a spam link by spam filters ⚠️. Adding a custom domain gives you control of the tracking links that you send in your emails 📧, improving the overall email deliverability.

You can add multiple custom domains and sub-domains to SalesBlink then connect them to email senders. 📧

You can connect a single domain to multiple email senders or add separate domains for each email sender. 📧

3. Select your domain type as "Email Tracking Custom Domain" & enter your custom domain or sub-domain & hit "Create".

4. You will see the need to set the following DNS records to verify domains.

Note: It can take up to 24 hours ⌛for DNS records to be updated before "Verify Records will work"

3. Keep hitting next till you are on the last page where you will be able to add a custom domain to the email sender.

That's it! Now all your emails sent from the email sender will contain tracking links of your custom domain instead of the default domain. 😎

The process is slightly different depending on your DNS service, here are guides for some popular ones. 👇

Hope you found this help doc useful! 😀

Why is my custom domain/subdomain not connected after 24 hours?