Hi there!👋
It's really easy to enable or disable an email sender from the Inbox. But before we learn that, let's see what it means:
Inbox Enabled Email Sender: The replies received on this email sender📧 will be visible in Inbox.
Inbox Disabled Email Sender: The replies received from this email sender📧 will not be visible in Inbox.
Now that we have the definitions out of the way, to Enable/Disable Inbox, just head over to Email Senders & toggle the Inbox switch. 🔃
🟢Green means Inbox is Enabled.
🔴Red means the Inbox is Disabled.
FAQs
Why don't I see the Inbox switch for my email sender?
Inbox is not supported for SMTP-only email senders.
I have disabled Inbox. Will the replies be tracked?
Yes, the replies will still be tracked & will be visible in Dashboards & Reports.